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Why can’t I see my new ebay store design?

0 votes
I signed up to ebay store designer and paid but my store design didn't change, Help!
asked May 25, 2014 in Store Designer by lena

2 Answers

0 votes

Hi lena,

There are a few reasons why your new eBay store design might not be showing:

1. Your new store design wasn't activated in your control panel.

2. You are using eBay’s new store layout and need to change to the old layout.

3. You have no available custom pages for your design.

Activate new store design:

To change your eBay store design you will need to login to your control panel and activate it, if you haven’t please follow these steps.

1. Login to your control panel.

2. Choose a design template.

3. Click on “Save”. 

Once you’ve chosen in your control panel a design template your new store design should be activated, if it still isn’t please continue on to the next checks.


Change to eBay’s old store layout:

Our eBay store design templates can’t be implemented on eBay’s new store layout. If you are using eBay's new store layout and want to use our templates you will need to revert back to eBay’s old design. 

To change back to eBay’s old store design follow these steps:

1.Go to your My eBay page.

2. Under your “Account” tab choose “Manage My Store”. 


3. In the left sidebar under “Store design” choose “Edit store“.


4. At the top right corner click on “Revert to my old store”.


5. Now login to your Store Designer control panel and save the design for your store. 

If you were using eBay’s new layout for stores this should fix the issue and change your eBay store design. If you don’t have eBay’s new design for your store proceed to the next check.

No available custom pages:

To use our eBay store template you will have to have an available custom page. As an eBay store owners you get 8 custom pages, but if you used all those pages and want to use our templates you will need to remove one of your custom pages.  

To remove one of your custom pages follow these steps:

1. Login to your My eBay page.

2. Under your “Account” tab click on “Manage My Store”.


3. In the left sidebar under “Store design” click on “Custom pages”.


4. Choose the page you would like to remove and under “Actions” choose the option to “Delete”. Keep in mind that this option will delete the page and you won’t be able to reactivate this page later. 



Please drop here a comment if you encountered a different issue and still can’t activate your new eBay store design after you’ve followed these steps. 



answered May 26, 2014 by 3dsellers_tzipi (7,060 points)
I dont have Edit store in my manger my store page ?? is there somthing else i can click on to go forward ??



Hi Dave,

You can access that page by visiting this link:

Also, if you're logged in you should be able to see the option to edit your design above your store, just like in this screenshot:


- Tzipi. 



Have done so !! But E bay will not alow me to change back to the old style

everytime i click on it to change back , it says sorry not as this time , i have tried around 6 times in two different days??

e bay have blocked this change over there is no doubt about it ??

why is that ?


not a happy camper!!


regards Dave
Hi Dave,

eBay do have a bug in their reevrt system and we did notify them of it.

Can you try opening that page from a diffrent browser?


- Tzipi
0 votes

answered Jun 16, 2014 by KATHY
Hi Kathy,

Are you by any chance using eBay's new store layout? When using eBay's new store layout you will need to first of all change back to the old layout to use our templates. You can read here how to do that:

If this isn't the issue please email us your eBay user ID to [email protected] and we will look into this.

Thank you!

- Tzipi
I followed the instructions, but couldn't find this option. Please help!
To go directly to the page where you can change your store back to the old design visit this link: