Thank You Emails Support Center

Contact Us
Welcome to 3DSellers Support Center!

Find here the answer for your question, or ask a question to get an answer from our support team.
eBay Facebook store banner “Boost “Beautiful “eBay

No sent emails are showing in Dashboard?

0 votes
I have set up everything, chose template and have the post purchase thank you email set to immediately. I already had one purchase after set up, however there is nothing showing up in my dashboard under "Last thank you emails sent"
asked Mar 29, 2016 in Thank You Emails by Kat

1 Answer

0 votes

Hi Kat,

There can be a few reasons why emails are not being sent right away. 

First, it's important to make sure you left the default settings for the emails to be sent immediately following a transaction. Otherwise the email will only be sent after the delay you set. 

Next, make sure that the type email is check marked under Email settings.

If it's neither of those reasons, please email us at [email protected] 

answered Mar 29, 2016 by 3dsellers_tzipi (7,060 points)